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Acceptable Use Policy

YourHOST's Acceptable Use Policy (AUP) is designed to protect our clients and other Internet users from activities that are potentially damaging, abusive or illegal.

All users of YourHOST’s Web Hosting and Internet services must comply with this Acceptable Use Policy. We support the free flow of information and ideas over the Internet and do not exercise editorial control over the content of any Web site, electronic mail transmission, news group, or other material created or accessible over or through our system (except for certain proprietary websites). However, in accordance with our Terms of Service Agreement, we may remove any materials that, in our sole discretion, may impact on the performance of our web hosting system, may be illegal, may be offensive, may subject us to liability, or which may violate this Acceptable Use Policy.

Violation of this Acceptable Use Policy may result in the suspension or termination of your access to our Services.  By using our web hosting services, you agree to comply with our Acceptable Use Policy.  This AUP is designed to protect our customers who purchase our services in good faith and expecting a high quality level of service.  It is aimed at restricting harmful activity, not the legitimate use of our services.

This policy should be read in conjunction with our Terms of Service.

Acceptable Use Policy

Introduction

This Acceptable Use Policy (AUP) sets forth the principles that govern the use by customers of the Web-based products and services provided by YourHOST Ltd. This AUP is designed to help protect our customers, and the Internet community, from irresponsible, abusive or illegal activities.

General Violations

  • This AUP identifies the actions that Your Host considers to be Prohibited Actions - primarily, those actions which create denial of access or impediment of service, however there may be other uses not detailed in this AUP that constitute unacceptable use, and determination of actions considered to be unacceptable use will be solely at the discretion of YourHOST. 
  • Any actions which adversely impact on system or network performance are strictly prohibited and restriction of service may be immediate and without prior notice.
  • All activities considered to be illegal by New Zealand law are obviously prohibited. 

Prohibited Actions: Copyright

  • Any activities that breach of international or New Zealand Copyright law are prohibited, including unlicensed use of any proprietary software, this includes providing services for a fee using any Licensed Products without specific permission or unless we are providing you with a Licensed Product for this purpose.

Prohibited Actions: Privacy

  • Using the Services to collect, or attempt to collect, personal information about third parties without their knowledge or consent.

Prohibited Actions: Access, Impersonation and Fraud

  • Unauthorized distribution of passwords and/or access codes.
  • Adding, removing, or modifying identifying network header information (aka ‘spoofing’) in an effort to deceive or mislead.
  • Attempting to impersonate any person by using forged headers or other identifying information.
  • Fraudulent activity of any nature.

Prohibited Actions: Network unfriendly activity and Server load

  • Any activities which adversely affect the ability of other people or systems to use YourHOST services or the Internet. This includes ‘denial of service’ attacks against the YourHOST servers, network hosts or individual users.
  • Any activities that result in high server load are prohibited, and services may be discontinued immediately.  This includes any activities that cause excessive consumption of resources, including CPU time, memory, disk space and session time. You may not use resource-intensive programs which negatively impact other customers or the performance of YourHOST servers, and we reserve the right to terminate or limit such activities.  We can provide you with services that are not subject to the same limitations, if you need such a service, please contact us to discuss your requirements.
  • Peer-to-peer file sharing systems of any nature are unacceptable on YourHOST servers, regardless of copyright related considerations.
  • Serving videos without our prior permission is also prohibited, as is providing Internet TV.

Prohibited Actions: Reselling Services

  • Reselling YourHOST services is prohibited without our prior authorisation.  If you want to resell services, please contact us in regards to our Reseller package.

Prohibited Actions: Commercial e-mail

  • Sending unsolicited commercial e-mail (spam) using a YourHOST e-mail or website address.
  • Sending large volumes of unsolicited e-mail (aka ‘mail bombing’/spam).
  • If you have any questions regarding ‘spam’, please contact us to discuss them – decisions on whether email is ‘spam’ will be made on a case-by-case basis. 
  • You can find information on spam law as it applies in New Zealand at: www.antispam.govt.nz – we have an excellent contact person here, so if you need further information please let us know.  It is better to check prior to sending emails that may be considered spam.
  • Sending spam from our service, or using our service in any way whatsoever connected to spamming activities will result in immediate discontinuation of service provision to relevant accounts.

Prohibited Actions: Access Control and Authentication

  • Attempting to circumvent user authentication or security of any host, network, or account (aka ‘cracking’) is strictly prohibited. This includes, but is not limited to, accessing data not intended for the customer, logging into a server or account the customer is not expressly authorised to access, or probing the security of YourHOST servers and networks.
  • ‘Phishing’ in any form, including using our services as a third party in phishing activities.

Prohibited Actions: IP Proxy Servers, Proxy Hunters, Spiders, Robots

  • Using any program/script/command, or sending messages of any kind, designed to interfere with a User’s session, by any means, locally or by the Internet.
  • Using scripts of any form on YourHOST servers is the user’s responsibility.  Any scripts that interfere with our services will result in immediate discontinuation of services, so please check carefully the implications of running scripts in any language, of any nature.
  • IP Proxy Servers may not be used in any form.

Enforcement

  • YourHOST reserves the right to monitor Internet access to the YourHOST services by authorised users, as part of the normal course of its business practice.
  • Should YourHOST discover users engaged in prohibited actions as outlined above, which create denial of access or any form impediment of service, and which adversely affect YourHOSTS’s ability to provide services, YourHOST reserves the right to temporarily or permanently suspend access to the YourHOST Host Server and/or Database.
  • YourHOST shall notify the user of any suspension, and the cause thereof, as soon as reasonably possible. We may restrict access immediately and prior to notice being served in circumstances where network performance is affected. Any temporary suspension will remain in effect until the Prohibited Actions have ceased.
  • Actions causing significant network performance impairment will result in all user data being removed from the YourHOST servers immediately and permanently with no notice.
  • These enforcement actions are solely to protect our clients who use our services in good faith and expecting certain levels of service quality.  It is only cases of flagrant abuses of this AUP that will result in permanent suspension and data removal.

Security

  • You are responsible for any misuse of your account, even if the inappropriate activity was committed by a friend, family member, guest or employee. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account.
  • It is your responsibility to ensure that your network is configured in a secure manner. A Client may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Client may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner.


Revisions to This Acceptable Use Policy

YourHOST reserves the right to revise, amend, or modify this Acceptable Use Policy, our Terms of Service Agreement, our Privacy Policy and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted on this website.

By paying for our hosting service, you agree to the terms outlined in this document.

IMPORTANT NOTICE:

Anyone hosting websites or services that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their site immediately removed from our servers. The site will not be reconnected until such time that you agree to remove ANY and ALL traces of the offending material and/or software. YourHOST will, in its sole discretion decide if you have fully complied. Severe violations will result in immediate and permanent removal of your website.